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TERMS AND CONDITIONS

1. GENERAL

 

1.1

www.odwood.com is a website operated by BlackRoar LLC.Located at Dover United States and Grand Bazaar İstanbul Turkey.

 

1.2

These Terms and Conditions apply when you as a Customer (hereinafter referred to as the “Customer” or “you”) place an order via www.odwood.com and related pages, (the “Website”). With these agreement you also confirm that you have read and approved our Privacy policy.

1.3

Odwood reserves the right for any image and writing errors on the page, such as errors in description, technical specification, prices and price adjustments. In case of incorrect price for an item ordered, Odwood will inform the Customer of this and await the Customer’s approval of the corrected price before proceeding with the order.

 

1.4

The Website and all its content is owned by Odwood or its licensors. This means that everything on the website may not be copied or used without the prior written consent of Odwood.

 

1.5

If the customer has created an account on Odwood, the Customer undertakes to ensure that no one, except the Customer, uses the Customer’s log-in details. The Customer may not disclose their username or password to any person and shall ensure that any documentation with information about username and password is kept in such a way that unauthorized persons may not access the information. The Customer shall notify Odwood without delay if it may be suspected that any unauthorized person has obtained access to the Customer’s password. The Customer is responsible for all purchases made with the Customer’s log-in details if the Customer has not provided such notification.

 

2. ORDERS

2.1

When the Customer has placed an order on the Website, a purchase agreement has been entered into between the Customer and Odwood. Odwood recommend the Customer to save the order confirmation for any future contacts with our customer service. The order confirmation is also the receipt that the purchase has been completed.

 

2.2

The Customer is responsible for ensuring that the information provided, such as email, name and address is correct and up to date.

 

2.3

The Customer can cancel their order up until it has been confirmed by Odwood. If the order is cancelled, Odwood will refund any payments the Customer or their pay- or credit card company has made with regard to the order. If the Customer want to cancel their order after the order is confirmed by Odwood, the Customer can send an email to info@odwood.com as soon as possible after the order confirmation. If the order already has been sent, it will be processed as a return.

 

Read more about orders here.

 

3. PRICES AND PAYMENT

 

3.1

The Customer is responsible for any customs duties being paid to the customs or equivalent authority in the country to which the Product / Products are finally delivered.

 

3.2

All payments are encrypted and processed according to the highest security standard.

 

The Customer has several options to pay for the purchase.

 

Debit or Credit CARD via Stripe –  Visa, Mastercard and American Express. Available worldwide.

 

4. SHIPPING AND DELIVERY

4.1

The Customer’s order usually leaves Odwood warehouse within three (3) to five (5) working days, unless otherwise agreed or stated in the order confirmation or in the product page, and will be delivered to the customer by registered mail. The time period for the shipping company to send the package to the customer may vary depending on which country the package should be sent to.

 

4.2

Some of our packages can be delivered directly to the Customer’s mailbox, but normally the Customer receives a notification via email or ordinary mail to pick up the package from a specific delivery point or post office and within the time specified in the notification.

 

4.3

If the package is not retrieved Odwood has the right to chathe Customer a fee for freight and administrative costs.

 

4.4

Odwood is responsible for any damage that may occur during the shipment  to the Customer. If, upon receipt, the Customer discovers that the shipment is damaged in transport, either on the product or on the packaging, we ask the Customer to notify the shipping company.

 

 

5. RETURNS, WITHDRAWAL & EXCHANGE

5.1

When purchasing products on the Website, the Customer has a 14-day withdrawal period. This means that the Customer has the right to cancel the purchase by notifying Odwood accordingly within 14 days from when the Customer or their representative received the product ordered (withdrawal period).

 

5.2

If the Customer uses their right of withdrawal, the Customer is responsible for the condition of the product after the Customer has received the product and during the return shipping. The product shall be returned within 14 days from the date when Odwood was notified of the withdrawal. The product shall be sent in its original condition, well packaged, preferably in the original package. The Customer shall register their return via email to info@odwood.com. The Customer shall provide their name, address and other relevant information, e.g. order reference, invoice number and the name of the product in the message. After registration the Customer will receive an email containing instructions and address details for sending back the package.

 

5.3

The Customer is responsible for the transport risk and shipping cost for the return. Please note that the return must be sent as a traceable shipment. Odwood suggest the Customer to save the tracking number and proof of postage until Odwood has received the return.

 

5.4

As soon as the return reaches Odwood’s warehouse, and has been processed, Odwood will make a refund to the customer. All refunds will be made using the same method of payment the customer used to purchase the product(s).

 

5.5

Odwood can not offer the right of return or exchange of custom/special made orders.

 

6. WARRANTY AND COMPLAINTS

6.1

The Customer must make a complaint of a defective Product to Odwood within a reasonable time after the defect was discovered. If the complaint is made within two (2) months after the defect was discovered it is always made on due date. After three (3) years the Customer has lost his/her right to make a complaint, provided that no warranty states otherwise.

6.2

The right to file a complaint applies to products which are defective according to applicable consumer protection legislation. Any Customer who wishes to assert their right to file a complaint for any product ordered, shall contact Odwood, as soon as possible after discovering the defect, via e-mail to info@odwood.com

 

9. CHANGES TO THE TERMS AND CONDITIONS

Odwood may make changes to the Terms of Conditions from time to time. When these changes are made, Odwood will make a new copy of the Terms and Conditions available on its website.

 

Your continued use of our website after any changes to the Terms and Conditions  means you accept the changes.

 

10. CONTACT INFORMATION

 

Communication between the Customer and Odwood, occurs via e-mail to info@odwood.com or by ordinary mail as follows:

 

Odwood

Address: 8 The Green,Suite A

Dover / Delaware 19901

UNİTED STATES

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